Customer Focus

A positive customer experience is our focus at Dean Trailways. From the time customers book with a customer service representative to the time your trip is completed with a professional team of drivers, a positive customer experience is our mission. We are here to connect customers to destinations, many times for memorable experiences. Whether you are looking for a special touch on your wedding day, a memorable trip to an athletic event or entertaining corporate clients and staff, Dean Trailways has a service to fit your travel need. We are here to accommodate you and take the worry out of transportation.

Performance matters, and quality of service is our number one goal. We are totally dedicated to the quality encompassing every aspect of our business. We are not content to follow the status quo. We strive to set and sustain the best industry standards possible.

Invested in Technology

Dean Trailways’ aggressive approach to adopting emerging technologies makes it one of the top-tier passenger transportation companies in the motor coach industry. Our vehicles are equipped with next-generation navigation systems, driver hours-of-service tablets (e-logs), electronic vehicle inspection records, and remote engine diagnostic systems to monitor vehicle operations. Dean Trailways also utilizes an industry-leading camera system that uses AI-based technology to document on-road performance. This data is utilized for teaching and ongoing training. Dean Trailways also invests heavily in state-of-the-art customer comforts such as WiFi, 120V and USB outlets, and premium seating options in a majority of our fleet.

Environmentally Friendly

We are a recognized leader in innovative practices that make the world a safer place for our communities, passengers and employees. We’re committed to embracing practices that make the world a better place. At Dean, we’re committed to finding new ways to reduce our carbon footprint. By using fewer resources, incorporating environmentally friendly waste management techniques, enhancing energy efficiencies at our offices and on our buses and more, we believe we can play a role in making the planet a greener environment for generations to come.

Trailways Network

In 1999, Dean Charters and Tours joined the Trailways Transportation Systems Network. Since that time, Dean Charters and Tours has used the name Dean Trailways. Trailways is a national network of independently owned motor coach and passenger transportation operators who work collaboratively to build loyalty and business in the Trailways brand. Trailways is one of the oldest and most established transportation brands in the country, beginning operation in 1936. Today, operators in North America and Europe utilize the Trailways brand to share best practices, on-road support and unite in industry advocacy. For you as the customer, this means Dean Trailways has additional support throughout North America from affiliate companies should it be needed while on the road to your favorite destination.